Your Reputation Is Your Revenue

Reviews are the new word-of-mouth. We help you collect, monitor, and respond to customer feedback automatically—building trust, boosting visibility, and winning new business while you focus on what you do best.

Automated review requests

Real-time monitoring & alerts

AI-powered response assistance

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One Bad Review Can Cost You Thousands

Before anyone calls you, visits your website, or walks through your door—they check your reviews.

Google. Facebook. Yelp. Industry-specific sites. They're reading what other people say about you before they ever give you a chance.

And here's what the data tells us:

- 93% of consumers say online reviews impact their purchasing decisions

- 87% of consumers won't consider a business with less than 3 stars

- A single negative review can cost a business up to 30 customers

- Businesses with 4+ stars earn 28% more revenue than competitors with lower ratings

Your reputation isn't just about feeling good. It's about revenue.

But here's the frustrating part:

Your happy customers rarely leave reviews. They had a great experience, they're satisfied, and they move on with their lives. They don't think to help you out with a review.

Your unhappy customers? They're motivated. They'll find every review site that exists and make sure the world knows about their experience.

This creates an imbalance. Your reviews don't reflect reality. A handful of vocal complainers overshadow hundreds of satisfied customers who never said anything.

The result?

- New customers see a skewed picture of your business

- Your local search rankings suffer (Google loves reviews)

- Competitors with more reviews win business you deserve

- You feel helpless watching your reputation slip

It doesn't have to be this way.

Take Control of Your Online Reputation

What if every happy customer left a review?

What if you knew about negative feedback before it went public?

What if responding to reviews took seconds instead of hours?

That's what reputation management automation does for your business.

Here's how it works:

After every service, sale, or interaction, your system automatically reaches out to the customer. Happy customers get guided to leave public reviews on Google, Facebook, or wherever matters most. Unhappy customers get routed to you privately—giving you a chance to make things right before they go public.

The result:

- More 5-star reviews from satisfied customers

- Fewer public negative reviews (problems get resolved first)

- Higher average star rating across all platforms

- Better local search rankings (Google rewards review activity)

- Less time spent manually managing your reputation

Your reviews start reflecting reality. Your happy customers finally speak up. And your business gets the reputation it deserves.

FEATURES

What Our Reputation Management System Does

Automated Review Requests

Turn Happy Customers Into 5-Star Reviews

  • After every job, appointment, or transaction, your system automatically sends a review request

  • Timing is perfect — Requests go out when satisfaction is highest

  • Multi-channel delivery — Email and SMS for maximum response

  • Branded and personal — Looks like it came from you, because it did

  • Smart follow-up — Gentle reminder if they don't respond initially

  • Platform routing — Direct links to Google, Facebook, Yelp, or industry sites

No more hoping customers remember to leave reviews. No more awkward "would you mind...?" conversations. The system handles it automatically, and reviews start flowing in.

Results speak for themselves: Businesses using automated review requests see 3-5x more reviews than those relying on customers to remember.

Intelligent Review Routing

Catch Problems Before They Go Public

Not every customer is happy. That's reality. But not every unhappy customer needs to blast you on Google.

Our intelligent routing system:

  • Asks satisfaction first — "How was your experience?" with a simple rating

  • Routes by response — Happy customers go to public review sites

  • Intercepts unhappy customers — Dissatisfied responses come to you privately

  • Gives you a chance — Reach out, resolve the issue, save the relationship

  • Reduces public negativity — Problems get solved, not broadcast

This isn't about hiding bad reviews. It's about giving you the opportunity to make things right before a frustrated customer vents publicly. Most unhappy customers just want to be heard and have their problem solved.

Real-Time Review Monitoring

Know What's Being Said—Everywhere

  • Google Business Profile — Your most important review platform

  • Facebook — Where customers share experiences with friends

  • Yelp — Still critical for certain industries

  • Industry-specific sites — Angi, Healthgrades, Avvo, Zillow, TripAdvisor, etc.

  • Better Business Bureau — Complaints and reviews

  • Social media mentions — When people talk about you without tagging

Instant alerts notify you the moment a new review appears—positive or negative. No more discovering a bad review weeks after it was posted.

AI-Powered Response Assistance

Respond to Reviews in Seconds

  • Generates custom responses — Based on the specific review content

  • Matches your voice — Professional, friendly, or casual—whatever fits your brand

  • Handles positives and negatives — Appropriate tone for each situation

  • One-click posting — Review, approve, post—done

  • Learns over time — Gets better at matching your style

You stay in control—every response gets your approval. But instead of staring at a blank screen, you start with a solid draft that takes seconds to polish. Every review deserves a response. But crafting thoughtful, professional replies takes time—time you don't have.

Review Response Management

Never Leave a Review Unanswered

  • 53% of customers expect a response within 7 days

  • Businesses that respond to reviews earn 35% more revenue

  • Google rewards activity — Responses signal an engaged business

  • Centralized dashboard — All reviews from all platforms in one place

  • Response tracking — See which reviews need attention

  • Template library — Pre-approved responses for common situations

  • Team assignment — Route reviews to the right person

Responding to reviews matters—a lot. Our system ensures every review gets attention. No review falls through the cracks. Every customer feels heard.

Review Analytics & Reporting

Understand Your Reputation at a Glance

  • Overall rating trends — Are you improving or declining?

  • Review volume tracking — How many reviews per week/month?

  • Platform breakdown — Where are reviews coming from?

  • Sentiment analysis — What topics generate praise or complaints?

  • Competitor comparison — How do you stack up?

  • Response metrics — Average response time and rate

Data turns reputation management from guessing to strategy. Monthly reports show exactly where you stand and where to focus improvement efforts.

Review Widget & Social Proof

Showcase Your Best Reviews

  • Embeddable review widget — Display live reviews on any page

  • Automatic updates — New reviews appear automatically

  • Filtering options — Show only 4-5 star reviews

  • Custom styling — Match your website design

  • Schema markup** — Help reviews appear in search results

Great reviews shouldn't just live on Google. Put them to work on your website.

Review Generation Campaigns

Strategic Pushes for Maximum Impact

  • Bulk outreach — Contact past customers who never left reviews

  • Segmented campaigns — Target your happiest customers first

  • Timing optimization — Send requests when response rates are highest

  • A/B testing — Find the messaging that gets results

Sometimes you need a reputation boost—fast. Our campaign tools help! Launching a new location? Recovering from a reputation hit? Preparing for busy season? Campaigns give you a strategic tool to build reviews quickly.

We stay ahead, so you don't fall behind.

Expertise that Evolves with Every Tech Revolution: Decades of Experience. One Mission: Efficiency.

With roots reaching back to the early days of digital design, Autocraft Studios founder, Nathan Ooley has helped businesses navigate every major shift in technology. From print, to the website .com boom, to mobile apps and now....AI.

A published author and trusted business consultant, Nathan's focus has always been the same: using the latest tools to help companies operate more efficiently, cut costs and achieve results that matter.

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